The City of Lacombe has made it easier for citizens to express their concerns directly to council and administration, by establishing a new procedure that ensures formal requests, questions, or complaints are dealt with in an appropriate and timely manner.

Mayor Grant Creasey says this new system will ensure there is a paper trail behind every comment or request, to ensure they can be dealt with properly from start to finish.

“We just want to ensure that all of their inquiries and complaints are given fair and proper consideration, and done so in an open and timely manner.”

Creasey says new technologies make it easier to keep track of correspondences to ensure no citizen’s comments are lost in the hustle and bustle of government work.

“I don’t believe that there are many examples were this wasn’t done in the past, but given that is primarily through voice mail and that kind of thing, there’s no way to have proper back up, and that’s what this system will do just keeps it fair and open for everyone, both for the City and the public at large, so I think it’s going to work very well.”

Anyone submitting a letter may have a reasonable expectation that their correspondence could be disclosed at a public meeting.

However, telephone numbers, email addresses and any other personal details will be removed from public viewing.

Residents can submit their questions by written letter, email, or through an online forum at lacombe.ca/inquiries.

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